This will be a quick blog post. I have been in contact with the management at Spring Rolls and they have done the following.
- The have apologized for what transpired.
- They have agreed to add the appropriate signs stated that Service Dogs are welcome.
- They have agreed to provide sensitivity and awareness training for their staff.
Note that this is not just about complying with the Ontario Human Rights Code but also the Accessibility for Ontarians with Disabilities Act. Specifically, as of January 2012, all providers of goods and services must comply with the Customer Service Standards. I urge you to click this link for more details.
I am pleased that Spring Rolls plans to take the necessary steps to ensure this experience does not happen to others with disabilities. Thank you.