Resolution Acheived.


This will be a quick blog post.  I have been in contact with the management at Spring Rolls and they have done the following.

  1. The have apologized for what transpired.
  2. They have agreed to add the appropriate signs stated that Service Dogs are welcome.
  3. They have agreed to provide sensitivity and awareness training for their staff.

Note that this is not just about complying with the Ontario Human Rights Code but also the Accessibility for Ontarians with Disabilities Act.  Specifically, as of January 2012, all providers of goods and services must comply with the Customer Service Standards.  I urge you to click this link for more details. 

I am pleased that Spring Rolls plans to take the necessary steps to ensure this experience does not happen to others with disabilities.  Thank you.

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10 thoughts on “Resolution Acheived.

  1. Well done to you for seeing it through on applicable terms, and well done to them for seeing things right by traiing their staff and putting a sticker on door to show service dogs are welcome. I hope the experience you had is not to be repeated again, and they do stick to their terms.

    • I have one year to file a complaint, not just for violation of Ontario Human Rights Code but also Accessibility for Ontarians with Disabilities Act. This is compliance stick.

      But I am confident that the management of Spring Rolls is sincere and fully intends to follow through on their promises. See next post about the fundraising and awareness campaign that Spring Rolls is putting on.

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